Help Center
How can we help you today?
Getting Started
Learn the basics of using the platform
For Brands
How to post projects and work with creators
For Creators
Setting up your profile and getting orders
Payments
Billing, payouts, and refunds
Account & Security
Profile settings and security options
Contact us
Get in touch with our support team
Frequently Asked Questions
What is UGC content?
UGC (User-Generated Content) is authentic content created by real users rather than brands. It includes product reviews, testimonials, tutorials, and lifestyle content that feels genuine and relatable to audiences.
How do I order UGC content?
Simply post a project describing your needs, review proposals from creators, select your favorite, and receive your content. Our platform handles payments securely and provides a workspace for communication.
Is payment secure?
Yes! We use secure payment processing and hold funds in escrow until you're satisfied with the delivered content. Your payment information is encrypted and never shared with creators.
How do I become a creator?
Sign up as a creator, complete your profile with portfolio samples, and start applying to projects. Once approved, you can begin receiving orders and earning money creating content.