At Voiceoover.com, we want you to have a great experience using our AI voice services. This Refund Policy explains when you may be eligible for a refund.
- General Policy
All payments are final and non-refundable, except as described in this Policy.
By purchasing subscriptions, credits, or one-time packs, you agree to this Refund Policy.
- Subscription Refunds
Subscriptions renew automatically at the start of each billing cycle.
You may cancel anytime before renewal to avoid future charges.
We do not issue refunds for partial billing periods or unused time.
- One-Time Packs & Credits
Refunds may be granted only if BOTH conditions are met:
The purchase was made within the last 24 hours; and
Less than 10 minutes of audio generation has been used.
If eligible, contact us at support@voiceoover.com with your purchase details.
- Technical Issues
If you experience service disruption or technical errors preventing use, we will investigate.
If confirmed, we may issue a pro-rated refund or provide equivalent credits.
- Exceptions
Refunds will not be issued if:
More than 24 hours have passed since purchase;
Usage exceeds 10 minutes of audio generation;
You purchased by mistake or changed your mind after using the Service.
- How to Request a Refund
Email support@voiceoover.com with:
Your account email address
Date of purchase
Transaction ID or receipt
Reason for the refund request
We review all requests within 5 business days.
- Payment Processing
Refunds (if approved) will be issued back to your original payment method. Processing times depend on your bank or payment provider.